We understand that you are extremely concerned about your pet’s comfort and well being. We are too. Our goal is always to provide the best care possible for all of our patients. To do so, we will keep you informed about your pet’s medical condition in the most efficient way possible.

You can expect:

· A medical update call from your pet’s doctor once a day to keep you informed about your pet’s condition, planned diagnostic tests and treatment and prognosis. Of course, if your pet’s condition changes, you will receive an immediate update from one of the doctors.

· To receive expenses and bill calculations daily.

· To know if and when their pet can be visited.

·  Our nursing staff can give you basic information, such as your pet’s appetite and comfort, but only the doctors can give you specifics about your pet’s condition. We hope you understand that this policy exists so we can assure the most accurate exchange of information.

You can help us by: 

· Designating one contact person in your family to discuss the case with us.

· Providing updated contact numbers if they change, and updated contact information if the designated person changes.

·Understanding that we are attending to a great number of patients with critical and complex diagnoses. That’s how we’ve earned our reputation for delivering extraordinary specialty care, and that’s why your veterinarian referred your pet to us. Trust that our priority is to treat each pet as we would our own, and that our streamlined communications means that your pet is getting the attention is needs.